Explore a Career
with Skillable.
Make a difference every day.
Skillable is a 100% remote and virtual company. You will be expected to be a member of a highly talented and productive team, maintain a high degree of output and focus with minimal daily supervision, working on tasks assigned, while enjoying the benefits of a work from home organization.
To help drive team culture and good working relationships, Skillable leverages remote co-working sessions from time to time in different locations around the United States, where the team comes together to work and get to know each other better.
Below are some of the key benefits you’ll receive as part of the Skillable team, where we want you to love your work.
Culture
We’re culture-first. In addition to our extraordinary teams, we have an Employee Experience Department that focuses on making a career at Skillable the best it can be.
Healthcare
Our comprehensive health, dental and vision benefits, covered at 80% by the company, along with generous 401K matching are just some of the highlights of the robust benefits package offered to employees., including up to $4,000 per year toward their health care savings (HSA) account down to pet insurance for your furry family members (for participating members).
Home Office Expense Reimbursement
We’ve been remote since the beginning, so we know that being equipped is vital to success. We set our employees up with the tools they need as well as an automatic $200 per month reimbursement for office expenses.
Wellness
Well-being is a core value. All full-time employees have $50 per month to use toward wellness initiatives like gym memberships, fitness classes or healthy meal plans.
Paid Time Off
We recognize that taking time off is essential to maintain a healthy balance. In addition to paid company holidays, new employees begin accruing ample paid time off immediately and it grows with years of service.
Volunteering
Skillable employees love to give back to their communities. Employees are given 3 days (24 hours) of paid time off each year to participate in volunteer activities.
Family
We know how important our loved ones are. That’s why we provide benefits to support the financial and emotional wellness of our employees and their families including a broad Employee Assistance Programs, short term disability, life insurance and AD&D, college tuition benefit and accident coverage.
Continuous Improvement
Every employee has valuable insight. We don’t wait for “Aha moments” that happen with traditional yearly surveys. We use weekly surveys to collect feedback, so we know what’s working well and where we need to adjust swiftly to improve.
Professional Development
Investing in our employees is a priority. That’s why we offer both internal learning opportunities with access to our own exceptional labs with options to work toward certifications as well as external workshops and position-specific educational opportunities.
Interested in joining us?
Our current openings are placed by department below. Select the job title(s) of interest and expand to learn about the role.
Not seeing the role of your dreams? Keep an eye on this page and LinkedIn as we’ll post as more roles are posted!
operations
The Network Operation Center Engineer is responsible for monitoring out production applications using all monitoring tools provided, the production software itself and any other means by which you need to ensure all issues are caught proactively. The role is also responsible for owning and managing all incident reports from start to resolution with system health monitoring/management, customer/internal team communications, tracking and documenting all defects and resolutions in detail through a designated ticketing system. Troubleshooting/triage of issues within their defined areas.
This position is completely remote; therefore, a qualifying candidate is expected to have a home workspace that includes a private, quiet area for meetings and conference calls and there may be occasional travel. The NOC team provides 24x7x365 support to the company and therefore some NOC positions require an after-hours schedule. The role also includes an on-call escalation rotation.
Reporting Structure
The NOC Engineer reports directly to the NOC Manager and is a member if the NOC Team.
Essential Functions
Essential Functions job duties refer to those responsibilities that are critical and necessary to do the job.
- Be the lead and point person for all Incident Management
- Own the issue from inception to close
- Get information and report it effectively and timely to the company and external support pages according to documented and agreed to procedures
- Communicate incidents and outages to customers and Skillable employees
- Clear and professional communication skills, both written and verbal
- Communicate to a broad audience, stakeholders, customers and colleagues
- Translate technical topics to various audiences
- Provide accurate and specific information to platform engineering teams
- Ticket Management:
- Respond to and resolve tickets within the SLA
- Ensure tickets are tagged appropriately
- Escalate issues as needed
- At all times have a thorough understanding of all aspects of our production software applications and services, including all features, functions, and capabilities
- Be familiar with high priority clients/programs and general users
- Maintain a knowledge of service architecture, design, resource configuration, and business impact of events and symptoms
- Expertise in monitoring tools
- Knowledge of service subject matter and business processes.
- Knowledge of incident models, diagnostic tools, methods.
- Analytical skills
Learn more and apply now
The Platform Support Administrator is a vital role in the Technical Operations department and has a direct impact on the Skillable customer experience. The Platform Support Administrator is responsible for building and managing Skillable lab environments using Hyper-V, VMWare and cloud platforms.
Reporting Structure
Platform Support Administrator reports directly to the Support Operations Manager but will also receive job assignments from the Platform Support Lead.
Essential Functions
1. Ability to effectively manage one’s time in a remote work from home environment.
2. Ticket Management
a. Respond to and resolve tickets in a timely manner utilizing the Zendesk Support Software.
b. Ensure tickets are tagged, triaged, and addressed appropriately, promptly and within SLA limits.
c. Escalate issues as needed.
d. Provide timely and excellent customer service.
3. Content Provider Lab Management
a. Troubleshoot and escalate issues with labs to Content Provider contact.
4. Platform Administration
a. Assist Platform Administrators as required.
Learn more and apply now
The Technical Support Engineer (Tier 3) is vital in the Skillable Customer Operations department. Technical Support Engineer (Tier 3) functions as Tier-3 support, assisting the Skillable Technical Services Support (Tier-1 and Tier-2) with advanced lab issues.
Reporting Structure
The Technical Support Engineer (Tier 3) reports directly to the Tier-3 Manager.
Essential Job Duties
- Ability to sit for long periods
- Ability to effectively manage one’s time in a remote work-from-home environment.
- Ability to operate equipment such as telephone, computers, etc.
- Ability to advocate for clients within Skillable
- Participation in daily and weekly meetings
- Build and Maintain Skillable Internal Lab Profiles by configuring Virtual Machines, Cloud Services & ancillary documents, and resources as needed
- Build and maintain Microsoft Official Curriculum and Microsoft Community courses within the provided timeframe
- Assist with Event Preparation as needed
- Assist with deployment of lab files for large scale events featuring Skillable hosted labs
- Opportunities may involve traveling to provide on-site event assistance
- Content Ticket Management
- Respond to and resolve tickets promptly utilizing the Zendesk Support Software
- Ensure tickets are tagged, triaged, and addressed appropriately, promptly, and within SLA limits
- Effective escalation and follow-up of issues as needed
- Provide timely and excellent customer service
- Content Provider Lab Management
- Attend Content Provider meetings and work with Content Provider on their build schedules
- Troubleshoot and escalate issues with labs to Content Provider contact
Learn more and apply now
Sales & Marketing
We are growing our team by adding top sales professionals to help us continue to transform organizations’ technology learning needs. We are seeking to add an experienced Enterprise Account Manager who will be responsible for building new relationships with some of the largest names in enterprise technology. The ideal candidate can easily build strong partnerships and has demonstrated success owning and growing customer relationships (cross-selling, up-selling or increasing utilization) with major enterprises. Successful candidates will be able to combine deep product and industry knowledge with identified customer needs to help them meet their organizational training goals. The position will be remote and may require occasional travel.
Responsibilities
- Own overall relationship with assigned prospects, identifying key stakeholders, and building relationships with decision makers as well as the core teams utilizing our products
- Work closely with Chief Revenue Officer and broader sales organization to develop sales strategy, monitor, and analyze KPIs and beat organizational revenue goals as a team
- Serve as a trusted advisor to understand your prospect’s desired organizational outcomes and propose appropriate solutions and services to ensure satisfaction and retention
- Collaborate closely with product, services, and implementation teams to ensure timely and successful delivery and launch of customers’ labs
- Enable consistent renewals, and identify and execute on new growth and upsell opportunities
- Identify and open new lines of business within existing client organizations
- Work with our product team to translate customer feedback into product insights
