Service Status Alert

We are monitoring an issue affecting Azure resulting in errors connecting to LOD and the TMS.

For more information visit: https://status2.azure.com

We are currently investigating issues with Azure Active Directory as reported by Microsoft. This may impact users logging into the TMS or LOD. A subset of Azure lab environments may also be impacted up to and including launch failures.

More information from Azure can be followed here: https://status.azure.com/en-us/status

We are aware of an issue with Lab on Demand and our infrastructure team is currently investigating. This may impact logging into LOD or Current labs launched from LOD.

The above link is currently not functioning please use: https://supportrequest.learnondemandsystems.com/4500904/form to submit a support ticket.

During a routine quarterly database maintenance procedure we began experiencing unexplained performance degradation on a database. Our engineers performed a series of troubleshooting activities and engaged our cloud provider for support. We were able to successfully address the performance issue. Our initial assessment, in collaboration with our cloud provider, is that during our maintenance procedure we were impacted by a database authentication problem within our cloud provider which caused our maintenance procedure to not fully complete. Specifically, tasks related to index maintenance and optimization did not correctly complete. […]

New launches have been restored to LOD. Azure has acknowledged a service issue affecting our resources and we are still investigating root causes.

Thank you again for your patience.

New launches have been restored to LOD. Azure has acknowledged a service issue affecting our resources and we are still investigating root causes.

Thank you again for your patience.

New launches have been restored to LOD. Azure has acknowledged a service issue affecting our resources and we are still investigating root causes.

We will notify you when a final resolution has been reached.

Thank you again for your patience.

We are currently investigating isolated reports of users having issues launching labs. Our Infrastructure team is reviewing this issue and we are committed to swift resolution. We will update you as the situation evolves.