Service Status Alert

On 11/12 at approximately noon EST we experienced a sustained period of poor performance in our primary database and web application.  Performance was such that it rendered Lab on Demand unusable for many customers.  Despite the issue being quickly resolved, for an as yet unknown reason, this state persisted for approximately 90 minutes before services returned to normal.

Preliminary investigation has identified a single web page which is used when presenting large technical events in the LOD platform as the source of the issue.  The page in […]

Update 3:15EST: We are continuing to actively work on a resolution for the issue with the database performance in one of our cloud providers

Update 3:45EST: We are continuing to actively work on a resolution for the issue with the database performance in one of our cloud providers.

Update:

As of 2:15EST services have been restored regarding the issue with the database performance in one of our cloud providers.

Update 2:10EST: We are continuing to actively work on a resolution for the issue with the database performance in one of our cloud providers.

Update 1:45EST: We are continuing to actively work on a resolution for the issue with the database performance in one of our cloud providers.

At approximately 9 AM PST / 12 PM EST we became aware of an issue with one of our cloud databases that is impacting our LOD platform.

Update 1:25EST: We are continuing to actively work on a resolution for the issue with the database performance in one of our cloud providers.

At approximately 9 AM PST / 12 PM EST we became aware of an issue with one of our cloud databases that is impacting our LOD platform. We are actively working on this issue and should have a resolution soon.

We are investigating an issue affecting launching or resuming lab instances. We apologize for any inconvenience.