Service Status Alert

Services are operating normally

During a routine quarterly database maintenance procedure we began experiencing unexplained performance degradation on a database. Our engineers performed a series of troubleshooting activities and engaged our cloud provider for support. We were able to successfully address the performance issue. Our initial assessment, in collaboration with our cloud provider, is that during our maintenance procedure we were impacted by a database authentication problem within our cloud provider which caused our maintenance procedure to not fully complete. Specifically, tasks related to index maintenance and optimization did not correctly complete. […]

New launches have been restored to LOD. Azure has acknowledged a service issue affecting our resources and we are still investigating root causes.

Thank you again for your patience.

New launches have been restored to LOD. Azure has acknowledged a service issue affecting our resources and we are still investigating root causes.

Thank you again for your patience.

New launches have been restored to LOD. Azure has acknowledged a service issue affecting our resources and we are still investigating root causes.

We will notify you when a final resolution has been reached.

Thank you again for your patience.

We are currently investigating isolated reports of users having issues launching labs. Our Infrastructure team is reviewing this issue and we are committed to swift resolution. We will update you as the situation evolves. 

We re currently investigating an issue with lab launches

All services are operating normally.

We are investigating a network issue affecting US East, resulting in disconnects for some users. Our upstream partners have been engaged. We apologize for any inconvenience.

We are investigating a network issue affecting US East, resulting in disconnects for some users. Our upstream partners have been engaged. We apologize for any inconvenience.