Learn on Demand Systems is implementing enhanced account security for user accounts. You can learn more about these security measures here.

Starting 10:00pm ET on Wednesday, March 31, 2021, your users will be prompted to reset their password upon login.

This password reset will require email verification. Users that do not have a valid email address listed will not be able to reset their password.

Action required: Please work with your users to add a verified email address to their profiles by 10:00pm on Friday, March 19. Doing so will enable them to reset their password quickly and easily upon first login after the platform update.

The login screen will also feature a new user interface, with a screenshot example below.

When the user logs in, the user will flow through Microsoft Azure’s central authentication process and then be logged into your landing page as normal.

Thank you for helping us keep your user accounts secure!

 

Communicating this change to your users

We can turn on a chatbot to help prompt your users to take action. This chatbot is unobtrusive and highly effective at catching users when they login. A screenshot from a past chat scenario is below. Use of the chatbot is voluntary, please confirm with your AE or TAE if you would like to use the chatbot as an alert mechanism.

 

Here are samples of email communications you can send to your users to get them ready for this change.

Audience: Org specific ops manager for users w/o valid email

Subject: Important: Add verified email for XXX users | Deadline: 10:00pm ET on Friday, March 19

Message:

Hello {first name}! We are implementing enhanced account security for user accounts on XXX. You can learn more about these security measures here.

Starting 10:00pm ET on Wednesday, March 31, all users will be prompted to reset their password upon login at YOURTMSURL.COM

This password reset will require email verification. Users that do not have a valid email address listed will not be able to reset their password.

Action required: Please work with your users to add a verified email address to their profiles by 10:00pm ET on Friday, March 19. Doing so will enable them to reset their password quickly and easily upon first login after the platform update.

Thank you for helping us keep your user accounts secure!

***

Audience: Users w/ local sign on

Subject: Important: XXX password reset coming 10:00pm ET on Wednesday, March 31

Message:

Hello {first name}! We are implementing enhanced account security for user accounts. You can learn more about these security measures here.

Starting 10:00pm ET on Wednesday, March 31, you will be prompted to reset your password upon login at YOURTMSURL.COM

This password reset will require email verification.

  • If you want to continue to use this email address, no action is required.
  • If you want to change your email address on file, update your profile by 10:00pm ET on Friday, March 19.

This small task will enable you to reset your password quickly and easily upon first login after the platform update.

Thank you for helping us keep your account secure!