PRIVACY POLICY

Updated: May 16, 2018

Learn on Demand Systems (“LODS”) values your privacy.  This Privacy Policy (the “Policy”) provides an explanation concerning the information that LODS collects from you when you visit our website, communicate with us, and through your use of our products and services.  This Policy also addresses how we use the information that we collect.

This policy includes information about activities and functions of the LODS website and product-specific details, which includes additional information that is applicable to a specific product or service.  Please read this Policy carefully.

A reference in this policy to “we,” “us,” or “our” means Learn on Demand Systems.  When we refer to “you,” “your,” or “User,” we are referencing the individual user of our website or the “End User” of a product or service.  References in this policy to “Clients” or “Customers,” means an entity or organization that contracts with us to provide a product or service to an “End User.”

  1. Our Collection of Personal Information

We collect information as part of operating our Websites and providing services to you.  Depending upon the LODS service you want to access or the website activity that you choose to engage in (each a “Service” and collectively, the “Services”), we will collect information from you.  We collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information.  The information we collect depends upon the particular Service you or the Customer choose to engage in, your interactions with us, and your internet browser settings.

Personally Identifiable Information refers to information that enables us to identify who you are, such as your first and last name, email address, mailing address, home and work telephone number, company name, job title, work mailing address, facsimile number, and other similar contact information.  Personally Identifiable Information also includes login credentials, including your user ID, password and any other pertinent security details, which are necessary to authenticate and provide you with access to our Services.  Certain Non-Personally Identifiable Information may also be defined as Personally Identifiable Information to the extent the two categories of information can be linked together.  For users that log in to our Learn On Demand system for services, we collect information regarding the length of time the user spent on a particular training session and we maintain any data that may be generated during the course of a particular training session, which is immediately deleted once such training session is done.

Non-Personally Identifiable Information refers to information that does not by itself enable us to identify a specific individual and includes information such as your device type, the name of the internet browser you use to browse our website, your age, gender, country and preferred speaking language, your web browsing history (i.e. the Uniform Resource Locator (“URL”) for websites), Internet Protocol (“IP”) address, geolocation data including global positioning system data, network name, and internet or telecommunication services provider name.   A URL is the global address of documents and other resources available on the World Wide Web (the “Web”). An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination computer.  In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Web.

  1. How We Collect Your Information 

An account is required in order to access our Learn on Demand Systems Services through our website, which requires that you sign in with a Microsoft Account (formerly known as Windows Live ID), a Microsoft Corporate Active Directory Federation Services ID, or a Learn on Demand Systems’ ID (each an “Account”).  In each case, a unique user ID and password is required to access the Learn on Demand Systems Services, which requires that we collect and maintain your user ID, passwords, and any other security information that may be required to authenticate the login process to provide you with account access.  We will collect and maintain your Personally Identifiable Information when you create an Account or an Account is created on your behalf by a Customer that you have authorized, in accordance with any applicable state, provincial, federal, international law, statute, regulation, ordinance, resolution or data privacy law.

We will request you to provide your Personally Identifiable Information when you communicate directly with us, to subscribe to a newsletter, submit content, complete a survey, sign-up for special offers from selected third-parties, or send us feedback.  Each of these Services is entirely optional, but by engaging these Services and providing us with the requested information, you expressly consent to our use of such information to provide you the requested Service. Depending upon the Service you request, some of the information we ask you to provide will be classified as mandatory and some as voluntary. If you do not provide us with the mandatory data for the applicable Service, you will not be able to access or otherwise utilize that Service.

We collect Non-Personally Identifiable Information when you visit our website, such as your device type, the name of the internet browser you use to browse our website, your network server and domain, zip code, area code, age, gender, country and preferred speaking language, IP address, web history, including the URL for the website that you just visited and for the next website you will visit, geolocation data, including global positioning system data, network name, and internet or telecommunication services provider name.

Cookies 

Our site utilizes cookies.  When you use our site we will collect information from and store cookies on your computer in order to optimize your user experience by showing you new and relevant content based upon your prior browsing history on our website.  A cookie is a small data text file, which a website stores on your computer’s hard drive (if your internet browser permits) that can later be retrieved to identify you to us. Our cookies store a randomly assigned user identification number necessary to keep you logged into our site.  You are free to decline our cookies if your browser permits, but some parts of our site will not work properly.

Google Analytics

Our website utilizes Google Analytics, which uses automated means to collect information about you, including tracking your behavior while browsing our website.  Information such as your IP address, the length of time spent on a particular web page, the name of the internet browser you are using, and an expiration date are collected through Google Analytics.  Depending upon your web browser, you may be able to turn off Google Analytics.  Google also provides an opt-out Browser Add-on, which you may choose to utilize if you wish and at your own risk by visiting https://tools.google.com/dlpage/gaoptout.

  1. How We Use Your Information 

We use Non-Personally Identifiable Information, including your IP address, geolocation data, cookie data, preferred speaking language, and network information to optimize your user experience with our website and Services, to diagnose problems with our servers, software, and Services, and to understand the demographics of our users and customers.

We use your Personally Identifiable Information to facilitate and authenticate your access to the Learn on Demand Systems Services, to answer your communications to us, to render Services with your consent, and to render Services in accordance to our contractual obligations to you or the entity or organization that you are affiliated with.  To the extent applicable to the particular circumstance, we will also use your Personally Identifiable Information to resolve disputes, troubleshoot Service problems, contact you regarding material changes to our Privacy Policy, and to enforce our agreements with you, including our Site Terms of Use, Sales Terms and Conditions and this Privacy Policy.

We do not sell, trade, or lease your Personally Identifiable Information to other parties.  We do provide some of our Services through contractual arrangements with service providers. Your Personally Identifiable Information and Non-personally identifiable Information is only used by our Service Providers to the extent necessary to carry out their contractual obligations to us for providing services.

If we receive a court order, subpoena, warrant, or other legal demand from law enforcement or any other governmental, regulatory or judicial authorities seeking disclosure of your Personally Identifiable Information, we will comply with such requests and disclose such Personally Identifiable Information to the appropriate governmental authorities. We also fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

  1. Your Choices on Our Collection and Use of Your Information 

Users that opt-in to receiving email communications regarding our products and services have the option to unsubscribe to such email communications at any time by clicking the unsubscribe link at the bottom of promotional emails or by requesting us to delete all of your information.

You have choices with respect to cookies.  Depending upon your chosen internet web browser, you may have the option to reject all cookies by modifying your browser preferences.  Rejecting cookies will limit the functionality of some portions of our website and not all Services will work correctly.

Please be aware that when you voluntarily disclose Personally Identifiable Information (i.e. your name, email address, etc.) in any discussion forums or other public areas on this website, that such information becomes available to be collected and used by third parties, which may result in your receiving unsolicited messages from third parties. Such activities are beyond our control and this Policy does not apply to such information or solicitations that you choose to make public. You hereby expressly acknowledge and agree that by providing any submission of information in a chat rooms or in other public areas on this website are publicly accessible to all third parties and that you assume any and all risk, harm and damages arising from or in any way connected to your submission and the information in such public forums. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions. You are solely and exclusively responsible for maintaining the secrecy of your password and/or account information. Please be careful and responsible whenever you’re online.

  1. Security of Your Information 

We value your privacy and take the security of your information seriously.  We have implemented appropriate technical and organizational measures to protect the security of your data, including access controls, encryption, and multi-factor authentication.  Your Personally Identifiable Information is only accessible by correctly supplying your user ID and password.  The password is encrypted.  We recommend that you do not divulge your password to anyone. In addition to being password protected, your Personally Identifiable Information resides on a secure server.  We also encrypt your Personally Identifiable Information that you transmit to us via our site, which is designed to minimize the risk of an unauthorized parties intercepting and viewing such information.

Non- Personally Identifiable Information is also stored on a secure server and is only accessible by providing a properly authenticated a user-name and password and having access permissions to such data.

  1. Privacy Policies of Third Party Sites 

This document only addresses our use and disclosure of the information we collect from you. Other sites accessible through our site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy.

  1. Changes to This Privacy Policy 

We will occasionally update this privacy policy to reflect changes in our business. When we post changes to this Policy, we will revise the “last updated” date at the top of this policy. If there are material changes to this policy or in how Learn on Demand Systems will use your personal information, we will notify you by prominently posting a notice of such changes prior to implementing the change and by email you a notification of the change to the extent you have registered for a newsletter or have an account. We encourage you to periodically review this policy to be informed of how Learn on Demand Systems is using your information.

  1. European Union Data Privacy Rights

On May 25, 2018, the European Union’s General Data Protection Regulation (“GDPR”) goes into effect.  Pursuant to the GDPR, we have a duty to provide Users located in the European Union (“EU Users”) with specific information concerning your data rights.

For Services in which we act as a data Controller as that term is defined under the GDPR (thus excluding Section 11 of this Policy), EU Users have rights to the following information:

Identity of Controller:

Hands on Learning Solutions, LLC d/b/a Learn on Demand Systems

PO Box 1499

New Port Richey

Florida,  34656-1499

United States

Purposes of the Processing

Your personal data is processed, depending upon the particular Service or Services you have chosen to engage in, for the specific purposes detailed in the preceding sections of this Privacy Policy.  To the extent you provide us with your personal data or Personally Identifiable Information in conjunction with obtaining a Service on our website, you expressly consent to our processing and use of such information to render the Service or Services.  If we have requested you to provide us with personal data or Personally Identifiable Information, pursuant to rending a Service or Services for you required by contract, the basis for our processing of such information is that it is necessary for the performance of our contract with you.

Recipients of Categories of Personal Data

We provide Personally Identifiable Information and Non-personally Identifiable Information to our third party service providers in accordance with contractual agreements we have with such third party service provider to provide us with services.  Your Personally Identifiable Information and Non-personally Identifiable Information is only used by our third party service providers to the extent and for the purposes of fulfilling that service provider’s contractual obligations to us.

Retention Schedule for Your Personal Data

We maintain the personal data you provide to us until you contact us to delete such information.

Your Right to Access

Users located in the European Union have the right to request access to such User’s personal data, as set forth in Article 15 of the GDPR.

Right to Rectification

You have the right to have us rectify inaccurate personal data we have about yourself and you have the right to have incomplete personal data, completed, including by means of providing a supplementary statement, as provided in Article 16 of the GDPR.

Right to Erasure (‘right to be forgotten’)

You have a right to have us erase your personal data, in accordance with Article 17 of the GDPR.

Right to Restriction

You have the right to obtain a restriction of processing, as provided in Article 18 of the GDPR.

Right to data Portability

Pursuant to Article 20 of the GDPR, you have a right to receive the personal data that we have concerning you, which you have provided to us.

Right to Object

In accordance with Article 21 of the GDPR, you also have the right to object to processing.

Right to Withdraw Consent

Where our processing of your personal data is based upon your consent, you have the right to withdraw your consent at any time.

You may exercise any of the aforementioned data rights by contacting us, in writing, via mail or email at the addresses provided above.

Notwithstanding any of the aforementioned rights, you also have the right to lodge a complaint against us with the applicable Supervisory Authority.

  1. Product-Specific Information

Learn on Demand Systems Service

To the extent the information in this section of the Policy differs with any other section or clause, this section shall prevail as it relates to the Learn on Demand Systems Services.

For purposes of the Learn on Demand Systems Services, we act as a data processor on behalf of the Customer, as data controller, as it relates to your (the End User’s) personal data.  Under such circumstances, Customer, as the data controller is responsible for providing you with any applicable notices and information about your personal data and effectuating any applicable data rights you have under any applicable European Data Privacy law, including the European Union General Data Protection Regulation, and communicating your instructions to us.

An account is required in order to access our Learn on Demand Systems Services through our website, which requires that Users sign-in with a Microsoft Account (formerly known as Windows Live ID), a Microsoft Corporate Active Directory Federation Services ID, or a Learn on Demand Systems’ ID (each an “Account”).  In each case, a unique user ID and password is required to access the Learn on Demand Systems Services, which requires that we collect and maintain a user ID, passwords, and any other security information that may be required to authenticate the login process to provide the User with account access.  We will collect and maintain User Personally Identifiable Information when you create an Account or an Account is created on behalf of the User by a Customer that has been authorized by a User to do so, in accordance with any applicable state, provincial, federal, international law, statute, regulation, ordinance, resolution or data privacy law.

 


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please Contact Us.