Course: MB-240T01-A: Configuring Dynamics 365 for Field Service

Description:

Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects.

This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals

Course: MB-240T02-A: Work order and delivery execution for Dynamics 365 for Field Service

Description: Many organizations rely on mobile work forces to deliver their products and services to their customers.  Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in efficiently identifying and scheduling resources as well as assisting in managing workloads for mobile workers.

This course will equip students with the skills necessary to execute, identify and configure the key components that are used to deliver Field Service and mobile solutions.  Key topics include identifying what a typical work order lifecycle looks like as well as the organizational considerations that will drive configuration decisions.  Additionally, this course will focus on components that are commonly used in relation to work orders including agreements, inventory components, purchasing, and mobility strategies.

This course helps students better understand the bigger picture and end goals focused around work order delivery and execution that aid in designing more efficient solutions that align with customer and organizational goals.

Course: MB-240T03-A: Universal Resource Scheduling for Dynamics 365 for Field Service

Description: Any organization that requires resources to execute services needs to efficiently be able to identify and schedule based on requirements defined by organizational needs.  Dynamics 365’s Universal Resource Scheduling solution enables organizations more effectively manage and schedule these resources by providing a configurable toolset.

This course will equip students with the skills necessary to configure and consume the tools available to more efficiently manage organizational resources.  Key topics include identifying where to begin and as well as the organizational considerations that will drive resource scheduling decisions.  A primary focus will be on how to best leverage the tools that are available to locate and schedule resources such as using the schedule board and the schedule assistant.  Additionally, we will examine customization scenarios such as enabling items for scheduling, defining schedule board options, working with multiple schedule boards, and extending the core scheduling functionality.

This course helps students better understand what is important to organizations when scheduling resources and focuses on implementation considerations that aid in designing more efficient solutions that align with customer and organizational goals.

Related Certification(s): Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate

Exam: MB-240: Microsoft Dynamics 365 for Field Service