Service Status History

Service Status History2020-03-12T17:50:24+00:00
1/16/2020

Training Management System

Summary of impact: At 12:53 EST for a duration of 10 minutes our TMS experienced a major service disruption.

Root Cause: Upstream network issue, caused externally

Resolution: Upstream network partners were engaged and resolved the issue.

12/10/2019

Service Disruption

Summary of impact: At 18:00 EST for a duration of 30 minutes our AU-East data center experienced a major service disruption.

Root Cause: Upstream network issue, caused externally

Resolution: Upstream network partners were engaged and resolved the issue.

11/12/2019

Lab on Demand

Summary of impact: At 12:14 EST for 90 minutes our Lab on Demand platform experienced a major service disruption.

Root Cause: Unresponsive core web service. Caused internally.

Resolution: The web page that was identified as the source of the issue was disabled and code improvements were push to the platform

9/18/2019

Lab on Demand

Summary of impact: At 16:37 EST for 6 minutes our Lab on Demand platform experienced a minor service disruption.

Root Cause: Unresponsive core web service. Caused internally.

Resolution: Recycled subsystem consuming more resources than intended and introduced a consumption cap.